Navigate to the settings page.

Navigate to "Resolved enquiry" to manage support tickets.

Enable resolved enquiry to allow users to create support tickets when the chatbot can't answer.

Enable Support Tickets

Save the support ticket settings.

It is highly recommended to set the AI model to Gemini 2.5 flash for it work as expected. So, navigate to AI Model

Set it to Gemini 2.5 Flash and save it

Once the settings are configured as explained, the chatbot shows the support ticket form whenever it has no answer for the query. It auto fills the details so that less steps for the end user

It also asks the users if the query is resolved on all the conversations.

Click "No" to proceed to create a support ticket when the chatbot cannot answer.

User can fill the Email, a title and message to create the support ticket.

Navigate to the Tickets section to manage support tickets. More about it in another guide